Payments, shipping and handling

Order processing

Orders are usually processed in 1-3 working days, from tuesday to saturday. If some products are temporarily out of stock, requiring more than 7 days, you will be contacted so that you can choose to receive the available products and a refund for the out of stock ones or to wait and receive all together.

Orders including products from the category “Dr.Giorginimight require 3-5 additional working days to be processed due to the fact although, usually, the processing of all order happens the same day or the working day following the arrival of the order. This possible delay is due to the fact that this producer has more than 1600 products and while all of them are available for sale, they aren’t always immediately available in our stock and the supplying might take a few additional days.

Shipping and handling

The vast majority of our shipments are done through FedEx Express courier, which ships in 24-48 hours in Europe and most extra-EU countries. Additional days might apply for customs control at the destination.
Depending on size of the package and destination the shipment might be assigned to Poste Italiane, which will then be handled by your local Postal service.

To avoid package stocking or unsuccesful deliveries we suggest to insert an address where somebody is always present, it could be a private house, but also a shop, an office or a postal box.


  • Credit/Debit Card Visa and Mastercard
  • Advance Bank Transfer

    Bank: Monte dei Paschi di Siena
    IBAN: IT22H0103061861000001034301
    Beneficiary name: Demetra sas di Ambrosi Marco & C.
    Beneficiary address: Calle del Toresin n° 4, 31046 Oderzo TV


  • Paypal



con carta di credito, bonifico bancario, Paypal e pagamento alla consegna


for purchases over Euro 49,00 (only for Italy)


24/48 hours after the expedition, 72 hours after the expedition in disadvantaged areas and islands