{"id":49669,"date":"2020-01-10T09:11:42","date_gmt":"2020-01-10T08:11:42","guid":{"rendered":"http:\/\/www.erboristerie.com\/?page_id=49669"},"modified":"2025-11-04T17:58:41","modified_gmt":"2025-11-04T16:58:41","slug":"payments-shipping-and-handling","status":"publish","type":"page","link":"https:\/\/www.erboristerie.com\/en\/payments-shipping-and-handling\/","title":{"rendered":"Payments, shipping and handling"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”2\/3″ css=”.vc_custom_1574776632469{padding-right: 40px !important;}”][vc_column_text]<\/p>\n

Order processing<\/b><\/span><\/h3>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Orders are usually shipped within 1-3 working days, from tuesday to friday<\/b>. If some products are temporarily out of stock, requiring more than 7 days, you will be contacted so that you can choose to receive the available products and a refund for the out of stock ones or to wait and receive all together.<\/span><\/p>\n

Orders including products from the category “Dr.Giorgini<\/strong>” might require 3-5 additional<\/strong> working days<\/strong> to be processed due to the fact although, usually, the processing of all order happens the same day or the working day following the arrival of the order. This possible delay is due to the fact that this producer has more than 1600 products and while all of them are available for sale, they aren’t always immediately available in our stock and the supplying might take a few additional days.<\/span><\/p>\n

[\/vc_column_text][vc_empty_space height=”30px”][vc_column_text]<\/p>\n

Shipping and handling<\/b><\/span><\/h3>\n

[\/vc_column_text][vc_empty_space height=”10px”][vc_column_text css=””]All orders destinated to Italy are shipped via GLS Courier, which delivers in 24\/48h in most Italian locations, except for islands and remote areas, where it takes 48\/72h.<\/p>\n

The vast majority of our international shipments are done through UPS\/DHL Express courier, which ships in 48\/72h hours in Europe and most extra-EU countries. Additional days might apply for customs control at the destination.
\nDepending on size of the package and destination the shipment might be assigned to Poste Italiane, which will then be handled by your local Postal service. <\/span><\/p>\n

For purchases from outside EU customs fees may apply. These fees are not in control of the seller, they are not included in the final price and are full responsibility of the importer (the buyer).<\/p>\n

To avoid package stocking or unsuccesful deliveries we suggest to insert an address where somebody is always present, it could be a private house, but also a shop, an office or a postal box.<\/span><\/p>\n

[\/vc_column_text][vc_empty_space height=”30px”][vc_column_text]<\/p>\n

Payments<\/b><\/span><\/h3>\n

[\/vc_column_text][vc_empty_space height=”10px”][vc_column_text css=””]<\/p>\n

    \n
  • Credit\/Debit Card<\/b><\/span> Visa and Mastercard<\/span><\/li>\n
  • Bank Transfer<\/b><\/span><\/span><\/li>\n
  • Paypal<\/b><\/span><\/li>\n<\/ul>\n

    REMEMBER:<\/b><\/span><\/p>\n

      \n
    • Free shipping for orders above 69 \u20ac (Italy only) but we ship all over the world<\/strong>.<\/li>\n
    • Parcels are shipped from Tuesday to Friday<\/li>\n
    • ALL prices include VAT.<\/li>\n<\/ul>\n

      [\/vc_column_text][vc_empty_space height=”30px”][vc_column_text css=””]<\/p>\n

      Worldwide Shipping Costs<\/b><\/span><\/h3>\n

      [\/vc_column_text][vc_empty_space height=”30px”][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1574776535305{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;}”][vc_empty_space height=”30px”]

      \"\"<\/div>
      SECURE PAYMENT<\/h5>

      with credit and debit card, bank transfer, PayPal<\/p><\/div><\/div><\/div>[vc_empty_space height=”30px”]

      \"\"<\/div>
      FREE SHIPPING<\/h5>

      for purchases over Euro 69,00<\/b> (only for Italy) but we ship all over the world<\/p><\/div><\/div><\/div>[vc_empty_space height=”30px”]

      \"\"<\/div>
      FAST DELIVERY<\/h5>

      24\/48 hours after shipping<\/b>, 72 hours after shipping in remote areas and islands<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_column_text css=””]European Union<\/strong>
      \nAustria, Belgium, Bulgaria, Denmark, Estonia, France, Germany, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Hungary \u20ac 9.99<\/strong><\/p>\n

      European Union<\/strong>
      \nFinland, Spain \u20ac 14.99<\/strong><\/p>\n

      European Union<\/strong>
      \nGreece \u20ac 19.99<\/strong><\/p>\n

      Norway \u20ac 22.99<\/strong><\/p>\n

      Malta \u20ac 24.99<\/strong><\/p>\n

      United Kingdom \u20ac 24.99<\/strong><\/p>\n

      North Africa + Arabian Peninsula<\/strong>
      \nAlgeria, Egypt, Libya, Morocco, Tunisia, Saudi Arabia, Kuwait, Oman, Qatar, Yemen \u20ac 34.99<\/strong><\/p>\n

      United Arab Emirates \u20ac 55.99<\/strong><\/p>\n

      Georgia \u20ac 35.99<\/strong><\/p>\n

      Balkans<\/strong>
      \nAlbania, Bosnia and Herzegovina, North Macedonia, Montenegro \u20ac 37.99<\/strong><\/p>\n

      Turkey \u20ac 37.99<\/strong><\/p>\n

      Switzerland \u20ac 39.99<\/strong><\/p>\n

      North America<\/strong>
      \nCanada \u20ac 39.99
      \n<\/strong>USA, United States of America: price on request<\/p>\n

      South Africa + Cameroon \u20ac 39.99<\/strong><\/p>\n

      Bangladesh, China, India, Nepal, Pakistan, Thailand, Taiwan \u20ac 39.99<\/strong><\/p>\n

      Japan + South Korea \u20ac 49.99<\/strong><\/p>\n

      Mexico + South America + Vietnam + Cambodia + Malaysia + Singapore \u20ac 49.99<\/strong><\/p>\n

      Mongolia \u20ac 55.99<\/strong><\/p>\n

      Oceania<\/strong>
      \nAustralia, New Zealand \u20ac 55.99[\/vc_column_text][vc_empty_space height=”30px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

      [vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”2\/3″ css=”.vc_custom_1574776632469{padding-right: 40px !important;}”][vc_column_text] Order processing [\/vc_column_text][vc_column_text] Orders are usually shipped within 1-3 working days, from tuesday to friday. If some products are temporarily out of stock, requiring more than 7 days, you…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-49669","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPayments, shipping and handling - Erboristeria Demetra - Your natural health<\/title>\n<meta name=\"description\" content=\"For your online purchases from Erboristeria Demetra, transport is free of charge for expenses over 59\u20ac (only for Italy). 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